Ink

[Schmidtkennedy]

We just bought a printer and we're offered 6 months ink but when signing up we only received 3.  How can we resolve this.  Thanks

[A_Gayathri]

Hi @Schmidtkennedy,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account free 6-month trial. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to the document -- Enrolling in HP Instant Ink

Please update the payment information

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Schmidtkennedy]

This did not work.  Our plan is still saying we have 3 months ink but I received an email stating we had 6.

 

[A_Gayathri]

Hi @Schmidtkennedy,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!