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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-28-2024 11:51 AM

HP Recommended
Operating System: Other

how come I'm not receiving ink anymore 

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1 REPLY 1

‎10-30-2024 12:34 PM

HP Recommended

Hi @Karenlopez

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're not receiving ink for your HP Instant Ink subscription, here are some steps to troubleshoot the issue:

Check Subscription Status:

  • Log into your HP Instant Ink account to ensure your subscription is active and there are no billing issues or payment problems.

Verify Shipping Address:

  • Make sure that the shipping address on your account is correct and up to date.

Monitor Ink Level Notifications:

  • Check if you received any notifications or emails from HP regarding your ink delivery. Sometimes, delays can occur.

Inspect Printer Settings:

  • Ensure that your printer is properly connected to the internet and communicating with HP's servers. If it’s offline, it may not send ink usage data.

Reset Printer Connection:

  • Restart your printer and your router to refresh the connection. This can help if there’s a communication issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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