Inktank or cartridge issue

[Jaimo5625]

Hello, Unable to print pages due to an error showing in cartridge and an error red light showing

[Kuroi_Kenshi]

Hi @Jaimo5625,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check if the Printhead is Securely Installed:

• Open the printhead access door.
• Make sure both the black and color printheads are securely installed and properly closed.
• Ensure there are no obstructions or packaging materials blocking the printhead carriage.

Clear any Obstructions:

• Check for and remove any jammed paper or debris that might be blocking the printhead carriage.

Identify Faulty Cartridge:

• Refer to the control panel display to identify if it is the black or color printhead that requires attention.
• Ensure there is no orange plug or plastic tape on the printhead.

Reset the Printer:

• Turn off the printer and unplug the power cord from the outlet.
• Wait 60 seconds before plugging the power cord back in and turning on the printer.

Check for Specific Error Codes:

• Error A: Indicates a printhead alignment issue. Align the printheads by placing the alignment page on the scanner glass and following prompts.
• E1 or E2 Error: Paper mismatch error. Ensure the paper loaded matches the size settings.
• E3 Error: Carriage jam. Clear any jammed papers and ensure the printhead carriage can move freely.
• E4 Error: Paper jam. Clear any paper jams and reload paper correctly.
• E5 Error: Scanner error. Restart the printer to resolve.
• E6 Error: General error state. Reset the printer by turning it off and unplugging it, then plugging it back in after a minute.
• E7 Error: Priming system failure. Contact HP support for assistance.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,