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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MigleS
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Insta Ink free trial

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HP ENVY 5020
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Hi I have bought the HP ENVY 5020 printer today which comes with a free instant ink 12-month trial.

however after set-up and enrollement no free trial was added and now I'm stuck with a free 15 pages per month deal. 

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asmita6658
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Hi @MigleS

 

Welcome to the HP Support Community. 

 

To avail the 12-month free trial, upgrade your Instant Ink plan to 50 or a higher page plan. Refer to this document for steps to upgrade the plan - HP Instant Ink - Changing Your HP Instant Ink Plan

 

When the printer is on the 15-page free plan, you will not be charged anything unless you print more than 15 pages and ink will be shipped to you when low ink level is detected. You can be a part of this plan as long as you are enrolled in Instant Ink. So, this plan is free as long as you have the printer or as long as you are enrolled in Instant Ink. 
 
However, if you want the 12 months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 12-months trial.


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
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Hi @MigleS

 

Welcome to the HP Support Community. 

 

To avail the 12-month free trial, upgrade your Instant Ink plan to 50 or a higher page plan. Refer to this document for steps to upgrade the plan - HP Instant Ink - Changing Your HP Instant Ink Plan

 

When the printer is on the 15-page free plan, you will not be charged anything unless you print more than 15 pages and ink will be shipped to you when low ink level is detected. You can be a part of this plan as long as you are enrolled in Instant Ink. So, this plan is free as long as you have the printer or as long as you are enrolled in Instant Ink. 
 
However, if you want the 12 months free, you need to upgrade the plan to 50 or 100 or 300 page-plan. As the 15-page plan is free by default but for the other page plan, there'll be a charge once you have exhausted your 12-months trial.


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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MigleS
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Thank you for the help, I have just switched to 50 page plan and automatically availed to my 12 free months trial. I really appreciate your help and the quick response !! 🙂 

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asmita6658
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@MigleS

 

Happy to hear that. 

 

If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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