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‎02-04-2024 11:43 AM - last edited on ‎02-05-2024 11:01 AM by Moderator

HP Recommended
Product: HP Instant Ink

Iam new to instai ink. I have a Hp Deskjet 4155 e all in one printer. The printer is connected to the Internet and shows as enrolled in Instaink. My page count is not updating. It shows that I printed 20 pages but I printed more than that 38 pages. Count did not update in days. If I print  a printer information  sheet it shows under Black Cartridge Insta Ink and under Tricolor Cartridge Insta Ink ready. 
Both cartridges have a green checkmark on my insta ink account status. How do I fix this issue?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2024 09:13 AM

HP Recommended

Hi @TS56789,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Well, it should be updated the next day. However, when did you print 38 pages, and when did you check the update?

 

Let me know

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee

View solution in original post

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1 REPLY 1

‎02-06-2024 09:13 AM

HP Recommended

Hi @TS56789,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Well, it should be updated the next day. However, when did you print 38 pages, and when did you check the update?

 

Let me know

 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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