Insta ink cartridges not working

[Belu5]

I receved a new Ink cartridge, but doesn't work

Hp Printer: 5220  S/N: [Personal Information Removed]
Ink cartridge: 63/302 65 /304. I’m not sure if they shipped the wrong cartridge but the old one was simply labeled 65/304 and the new color one is bigger and labeled 63/602 65/305. 

[Nal_NR]

Hi @Belu5,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Since you mentioned that, you got the new ink, and does not work. Is the new ink cartridge not fitting or is it not printing?

Kindly help me with more details. 

Perform the steps from this document and see how it goes. 

If you are enrolled in the instant ink program, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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