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07-05-2022 05:11 AM
@MRSCOLE17, Welcome to the HP Support Community! I’m here to help.
To assist you better, kindly elaborate on the issue.
Make sure the printer is connected to the internet for the Instant Ink service to work.
Re-insert the ink cartridges.
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Let me know how it goes.
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Have a great day!
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