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lachamb46
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Message 1 of 2
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Instaink issue

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Good Day, I have been trying to confirm a payment that I sent to set up instant-ink through HP.  HP instructed me to go to Instant ink, so I did, Instant Ink referred me back to HPServices.  It is $5.00 plus change, however, I don't want to make double payments in the future for a product from two different areas of one Corporation, if I am saying that right.  The only thing I wanted to be done was to make sure that the initial payment was processed and added as an extra payment for the next month.  What is so frustrating everyone is bouncing me back and forth with no assistance,  just saying not my department.  I am not mad that it is $5.00, I am mad because I don't seem to get any help with it or assurance that both sides will not be taking out $4.99 or $5.00 plus change.  So I like the service for instant Ink, but the assistance in Customer Service from them and HP customer services Sucks.  No one wants to talk to one another and just bounce me back and forth.  What should I do in this case?  I am ready to write a letter to the Corporate Office.

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Message 2 of 2
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Instaink issue

@lachamb46

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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I work on behalf of HP
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