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BearMe
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Install new cartridges but getting failed cartridge alignment

HP Photo smart C5550 Printer

Keep getting Printer Cartridge Alignment failed messages. 

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HP Support Agent
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Message 2 of 3
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Install new cartridges but getting failed cartridge alignment

@BearMe

 

Welcome to the HP Support Community.

 

Do you get the error message on inserting an old cartridge?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Try the steps from here: https://support.hp.com/in-en/document/c04855186

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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HP Support Agent
HP Support Agent
5,846 5,833 309 232
Message 3 of 3
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HP Recommended

Install new cartridges but getting failed cartridge alignment

This post is with reference to the thread you had recently created at HP Support Community.

I would like to know if the resolution I had provided worked for you?

If you have any other queries, feel free to reply to us.

And thank you for being a Valuable Member of our HP Family.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers in my public post.


I am an HP Employee

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