cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 3
217
Flag Post

Install new cartridges but getting failed cartridge alignment

HP Recommended
HP Photo smart C5550 Printer

Keep getting Printer Cartridge Alignment failed messages. 

2 REPLIES 2
HP Support Agent
HP Support Agent
13,093 13,078 701 534
Message 2 of 3
Flag Post
HP Recommended

@BearMe

 

Welcome to the HP Support Community.

 

Do you get the error message on inserting an old cartridge?

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Try the steps from here: https://support.hp.com/in-en/document/c04855186

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
HP Support Agent
HP Support Agent
13,093 13,078 701 534
Message 3 of 3
Flag Post
HP Recommended

This post is with reference to the thread you had recently created at HP Support Community.

I would like to know if the resolution I had provided worked for you?

If you have any other queries, feel free to reply to us.

And thank you for being a Valuable Member of our HP Family.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers in my public post.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation