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Installed a Instant ink cartridge in Inkjet 8630  getting "printhead appears to be missing, etc..."

HP Recommended
Inkjet 8630
Microsoft Windows 10 (64-bit)

Installed a depleted black ink cartridge in my Inkjet 8630  with an instant ink cartridge, and am now getting "The printhead appears to be missing, not detecte, or incorrectly installed. error code 0xc19a0040". Have followed all online suggestions, including resetting the printhead, printer. The firmware update claims it will not update, and my warranty has expired. Seeing as one of the Instant Ink cartridges caused this problem, shouldn't someone from HP address this issue? Very frustrated.

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Hi @PGILPAT

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Thank you very much Asmita. As a staunch and long-time HP proponent, I appreciate your assistance and look forward to hearing from someone as my printer is unusable at this point.

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