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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

HP Envy 6400.  

Site showed cartridges in working order.

Replaced both cartridges with those purchased locally.

Printed/copied thereafter.

Where is the promised support?

1 REPLY 1
HP Recommended

Hi @Thriller84,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

You need to print at least one page in 15 day else the nozzles of the cartridges get dried up and stop the flow of ink on paper. If you are not printing for more than 15 days, then you need to remove the cartridges and keep in a zip lock bag.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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