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‎05-16-2020 02:37 PM

HP Recommended
Product: Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

 

 

3 REPLIES 3

‎05-18-2020 11:52 AM

HP Recommended

Hi @Bill5656

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎05-19-2020 08:48 PM

HP Recommended

Cartridges are set to default quality. Is that why it does not print black or is it defective cartridge?

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‎05-22-2020 07:51 PM

HP Recommended

The quality does not affect the cartridge,this could be  a cartridge issue 

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