Instank Ink Free Trial not applied and IMPOSSIBLE to get through to HP

[SS191]

How do you avail of your 2-month instank ink free trial? I have been billed since day one despite setting up as instructed. Have also tried calling the help line, whatsapping the given number and using the virtual agent several times and have not received any human help or answers - it's a disgraceful service.

[Dragon-Fur]

@SS191 

I cannot comment on "Whatsapp" - it is not available in my region.

Might be OK - might not.

One thing I gleaned from the video on the subject is that support might not always be available (not all hours / days).

Presumably, one's conversation is saved until someone can answer.  ??

Reference

Some regions in the World offer WhatsApp to connect with HP Support

NOTE:  Checks Warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

What else?

Contact Instant Ink support via the Website for your region.

I would guess that "hours of operation" apply - that is, you may have to wait for regular business hours.

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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[Jay_G24]

Hi @SS191,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[SS191]

Hi @Jay_G24, I have not received a private message from you and when trying to message you directly, the system tells me I have 'reached my limit' for sending private messages, when I have never sent one before.