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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP Envy Photo 7855
macOS 10.15 Catalina

My black ink cartridge is giving me the error that it needs to be reinstalled. I tried cleaning the cartridge contacts per the help center instructions, unplugging the printer, and still I get this error. I find it RIDICULOUS that there is no way to order a new cartridge anywhere in the HP Instant Ink website or through the virtual agent. This should be a simple process and has me considering getting rid of this printer. How do I get a new bloody cartridge???

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@sschluet, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

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Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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