Create an account on the HP Community to personalize your profile and ask a question
07-16-2022 09:12 AM - last edited on 07-16-2022 12:55 PM by RodrigoB
This is a situation that I have 3 to 4 times a year. My HP OfficeJet will disconnect from the internet, usually due to an internet blip or short outage. I can get the printer back online with the internet, blue light on, ... But I get a message on my printer that says I cannot print until I enrolled in Instant Ink. I check my account, I am enrolled, my printer is flagged as not connected to the internet, I am looking at it - and it is connected. Does anyone else have this problem??
07-19-2022 12:22 PM
Welcome to the HP Support Community.
Let's remove the web services: To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.
Once done, enable web services again.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee