Instant Ink - 5 month free trial

[Chonbola]

Hello there,

I purchased my printer on 29th May 2020 (delivered next day). When attempting to register for a free 5-month trial on my android phone, the page skipped past this option and was unable to return to it. Now I can only find the 1-month trial on offer.

I chose this model printer as it had the features I required and offered a 5-month instant Ink trial.

I have both the HP Smart & HP Print Service Plugin apps installed on my phone; registered an account on Instant Ink, but it is only offering 1-month free trial.

Please can you advise I claim my 5-month free trial.

Thanks,

[TEJ1602 · Accepted solution]

@Chonbola, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Chonbola]

Quick to answer my question and provided helpful information to resolve.

Great customer service!

Thanks - much appreciated

👍

[TEJ1602]

@Chonbola

That's great! Happy to hear that.

Let me know if you need any further assistance.

[alvalb]

Purchased a new printer that came with instant ink preinstalled and a free trial of 4 free months. I never installed the new cartridges that came from Instant ink as I still had the free cartridges that came with my purchase. Never the less they began my free trial and used up my free months and are unwilling to adjust my account. Highly unfair, and as a mother of 4 foster children, put a damper on my enthusiasm for the program. I purchase a machine with ink and should be able to use that up before being charged, and customer service offered no reprieve in this matter. With these children about to begin virtual school, I could have spent that $40 in a better way than to be misled and disappointed. No way to email and voice my opinion either.

[alvalb]

I have no messages in my private box.