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‎08-05-2024 10:35 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

Hello, 

I recently tried to pay my HP Instant Account after a while of not using it. However, after changing my payment method (It was a different card I had used the first time I got my printer) three times in a row, they completely ignored my new payment method and did not withdraw any money from my account for the bill. I have read several things stating I needed to wait "30 Minutes" for the new payment method to take affect but it obviously never did. Also, I have reconnected my printer to my new wifi setup and everytime I turn it on, it's stating it's not connected at all and I would not be able to print. I have done everything I could do and nothing so far from their instructions is working. Can anyone help? Thank you and please have a wonderful day.

1 REPLY 1

‎08-07-2024 08:06 AM

HP Recommended

Hi @CherryBrower,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Do not worry. To get this issue sorted on the payment related, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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