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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tYKE3
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Instant Ink - Account & Ink Shortage

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Microsoft Windows 10 (32-bit)

I had an email explaining that HP could not provide my next Ink delivery, also that I would get 3 months Instant Ink payments waived. So as I needed Ink I bought some from Amazon. Then 2 days later I had an email from HP telling me that my ink had been despatched. They day after an email from HP explaining that they were charging my Instant Ink account as normal. So now I have two lots of Ink and I am £41 out of pocket. I have sent a support enquiry 7 days ago with no response. Also the website has no contact telephone number. So all in all I'm very unhappy!

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Jay_G24
HP Support Agent
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Hi @tYKE3

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I suggest you contact the Instant ink phone support in your region.

 

I have sent you a private message. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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