Instant Ink Black Cartridge Error

[Kate_italy]

Hi everyone!

I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.

I cannot receive a new cartridge from Instant Ink because of cartridge error.  My printer is a HP Envy Photo 6230 All-in-one.

I need a new cartridge asap, I work from home and I cannot wait no longer.

Any help to fix the issue would be really appreciated!

Thank you very much!

[TEJ1602]

@Kate_italy, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Riddle_Decipher · Accepted solution]

@Kate_italy Thanks for confirming the details, I have reviewed your account and placed an order for both cartridges (complimentary) for the time you've spend waiting,

The same should be delivered with an express shipment of 3-5 business days, if you need anything else or have any other concerns, feel free to get back to us anytime.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Kate_italy]

Hello Riddle_Decipher,

thank you for your message. I've checked my account and I can see I have an incoming cartridges shipping.

Anyway, I will keep you posted in case of troubles.

Thank you very much for helping me fix the issue! 🙂

Best,

Kate

[Riddle_Decipher]

@Kate_italy Thanks for the update, I appreciate that!

Hopefully there will be no trouble, if there are, write to us anytime and we'll be happy to help!

Take care and have an awesome day, ahead.