cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Kate_italy
New member
3 1 0 0
Message 1 of 5
385
Flag Post

Solved!

Instant Ink Black Cartridge Error

HP Recommended
Pavillion g6
Microsoft Windows 10 (64-bit)

Hi everyone!

I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.

 

I cannot receive a new cartridge from Instant Ink because of cartridge error.  My printer is a HP Envy Photo 6230 All-in-one.

I need a new cartridge asap, I work from home and I cannot wait no longer.

Any help to fix the issue would be really appreciated!

Thank you very much!

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,115
Message 3 of 5
Flag Post
HP Recommended

@Kate_italy Thanks for confirming the details, I have reviewed your account and placed an order for both cartridges (complimentary) for the time you've spend waiting,

The same should be delivered with an express shipment of 3-5 business days, if you need anything else or have any other concerns, feel free to get back to us anytime.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,653
Message 2 of 5
Flag Post
HP Recommended

@Kate_italy, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,115
Message 3 of 5
Flag Post
HP Recommended

@Kate_italy Thanks for confirming the details, I have reviewed your account and placed an order for both cartridges (complimentary) for the time you've spend waiting,

The same should be delivered with an express shipment of 3-5 business days, if you need anything else or have any other concerns, feel free to get back to us anytime.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Kate_italy
Author
New member
3 1 0 0
Message 4 of 5
Flag Post
HP Recommended

Hello Riddle_Decipher,

 

thank you for your message. I've checked my account and I can see I have an incoming cartridges shipping.

Anyway, I will keep you posted in case of troubles.

Thank you very much for helping me fix the issue! 🙂

Best,

Kate

Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,115
Message 5 of 5
Flag Post
HP Recommended

@Kate_italy Thanks for the update, I appreciate that!

Hopefully there will be no trouble, if there are, write to us anytime and we'll be happy to help!

Take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation