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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NMBuyer
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Instant Ink Black Cartridge fades out while printing 1 page, then stops working

HP Recommended
HP OfficeJet 3830 e‑All‑in‑One Printer Series
Microsoft Windows 10 (64-bit)

Provide the printer model number or the product number? HP OfficeJet 3830 e‑All‑in‑One Printer Series
Which operating system is installed on the computer to which this printer is connected? Windows 10 - 64 bit
Did you make a copy and check if that prints fine? I did. The black will print for the first half of a page, then will fade out and stop working until the next day, or some time in the future.

 

I have gone through the troubleshooting page. The only step that was not done is re-downloading drivers, as it stated that step was for color only. The printer is only a few months old, and I have only printed about a dozen pages with the printer.

 

On a side note: A new cartridge was bought, but it is not Instant Ink. Based on other questions, will trying this new cartridge cause an error since it will not be Instant Ink?

 

Thank you for your help.

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TEJ1602
HP Support Agent
HP Support Agent
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@NMBuyer, Welcome to HP Support Community!

 

You can use the regular ink and see if that makes a difference.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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