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‎08-17-2022 09:51 PM - last edited on ‎08-18-2022 07:52 AM by

HP Recommended

I have an OfficeJet Pro 9020.  I signed up for Instant Ink about 6 months ago.  The 1st black cartridge sent was showing a missing or damaged error.  When I put the store purchased cartridge back into the printer, no issue.  Got a 2nd replacement cartridge from instant ink and same error occurred.  I’m about ready to ditch this instant ink thing.  Firmware up to date, sensors cleaned, etc.

1 REPLY 1

‎08-25-2022 08:02 AM

HP Recommended

@Ns972

 

Welcome to the HP support community.

 

I understand you are getting an instant ink cartridge error, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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