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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Karen132
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Instant Ink Cannot Connect to Printer

HP Recommended
HP Envy 5020
Microsoft Windows 10 (64-bit)

I know this has been posted many times, but I still can't find a solution.

I have an HP Envy 5020 printer and it constantly says to connect to server to continue printing.  However in my instant ink account the Status constantly says cannot connect to printer, please try later.

I noticed someone mentioned this happens if the date is wrong on the printer, but I can't see where to change this.

I have a warranty until 5th September 2020 but my account says warranty expired, which makes me wonder if there is a date issue

 

Any help or suggestions would be greatly appreciated as I'm getting to the point where I just can't print

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @Karen132,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
12,610 12,579 969 1,101
Message 3 of 3
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I have responded to your private message.

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