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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BernieBWebsites
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Instant Ink Cartridge Error - New Cartridge Required

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Microsoft Windows 10 (64-bit)

I have a HP OfficeJet Pro 8718 and a pay-monthly ink plan with you and the new and unused replacement yellow ink cartridge is faulty, displaying a "Cartridge problem: the new yellow cartridge is damaged", and my printer hasn't printed anything at all for a few weeks now.

 

I have tried all of the troubleshooting suggestions mentioned in your support centre but nonoe of them have resolved the issue. Please could you send out a replacement yellow cartridge? Many thanks.

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BernieBWebsites
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Hello Kumar,

 

Thank you for the prompt investigation last week and for sending out a replacement cartridge, received today.

 

The replacement cartridge has been installed and I'm happy to confirm that the cartridge error has gone, the printer is now working perfectly.

 

Many thanks.  Have a great day.

 

Bernie

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Kumar0307
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Hi @BernieBWebsites

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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BernieBWebsites
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Hello Kumar,

 

Thank you for the prompt investigation last week and for sending out a replacement cartridge, received today.

 

The replacement cartridge has been installed and I'm happy to confirm that the cartridge error has gone, the printer is now working perfectly.

 

Many thanks.  Have a great day.

 

Bernie

View solution in original post

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