Instant Ink Cartridge Error - New Cartridge Required

[BernieBWebsites]

I have a HP OfficeJet Pro 8718 and a pay-monthly ink plan with you and the new and unused replacement yellow ink cartridge is faulty, displaying a "Cartridge problem: the new yellow cartridge is damaged", and my printer hasn't printed anything at all for a few weeks now.

I have tried all of the troubleshooting suggestions mentioned in your support centre but nonoe of them have resolved the issue. Please could you send out a replacement yellow cartridge? Many thanks.

[Kumar0307]

Hi @BernieBWebsites

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

I hope this helps! Keep me posted. 

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Have a great day! 

[BernieBWebsites · Accepted solution]

Hello Kumar,

Thank you for the prompt investigation last week and for sending out a replacement cartridge, received today.

The replacement cartridge has been installed and I'm happy to confirm that the cartridge error has gone, the printer is now working perfectly.

Many thanks.  Have a great day.

Bernie