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MLHY Student
Student
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Message 1 of 2
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Instant Ink Cartridge Error

I inserted the new color cartridge sent to me a couple of weeks ago today. It printed a page or so then I received an error message: "Ink Cartridge(s) Problem-The following ink cartridge(s) must be replaced". I have tried the tips given by your Virtual Assistant with no success. 

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HP Support Agent
HP Support Agent
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Instant Ink Cartridge Error

@MLHY, Welcome to the HP Support Community!

 

What model printer are you using?

Which ink cartridge is giving the error, Black or the Color? You may try printing in single-cartridge mode to check the same.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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