Instant Ink Cartridge Error

[Kumar0307]

@Doifes_Dad, Welcome to the HP Support Community!

What model printer do you use?

What is the error message that you get on the printer screen?

Are you able to bypass the error and try printing or making a copy on the printer?

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jgski]

I have an HP Envy 4500 e-All-in-one series printer.  I have changed both the black and tri color cartridges and I still get a message that the ink cartridge needs replaced.  I even took the ink cartridges back to the store and got new ones and still the same problem.  

[LN104]

I also have a replacement black Instant Ink cartridge that shows a Cartridge Error 'missing or damaged' after printing a few pages.  I have followed all the steps suggested by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.). I am concerned that the cartridge will stop functioning just when I need to print something important.

[Kumar0307]

@jgski, Welcome to the HP Support Community!

If you have tried with 2 sets of ink cartridges and the error persists, this could be a hardware issue with the printer. Make sure you have tried the troubleshooting steps mentioned in this document. 

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[Kumar0307]

@LN104, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

[donnakd]

I marked this as solved, the tricolor cartridge replacement resolved the problem and it has worked fine since. Thanks!

[Kumar0307]

@donnakd

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[jgski]

I did not receive a private message from you.  My printer is an HP Envy 4500 e-all in one printer.  The error message after replacing two ink cartridges is for me to replace the ink cartridge.  I cannot print and cannot bypass this error.

[jgski]

This is not resolved - I was the one who posted this originally.

[donnakd]

I'm so confused. I thought Kumar posted on my post about the error message and that is what I was responding to. My problem was resolved by the replacement tri color cartridge sent to me and I haven't had a problem since.