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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Instant Ink Cartridge Error
Create an account on the HP Community to personalize your profile and ask a question
07-28-2020 08:02 PM
I have a Yellow Instant Ink cartridge that I just tried to install that is showing a "Cartridge Problem" on the printer. I have followed all the steps suggested by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.
I need to print for work and now cannot get any assistance - How can I get a new cartridge sent??????????
Any help at all would be much appreciated.
Solved! Go to Solution.
Accepted Solutions
07-29-2020 09:11 AM
Hi @IglooSean
Welcome to the HP Support Community.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
07-29-2020 09:11 AM
Hi @IglooSean
Welcome to the HP Support Community.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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