Instant Ink Cartridge Error

[JDillon]

 My black cartirdge is showing as having an error. I have tried all fixes I can find online (restarting, cleaning cartridge) to no avail and need an urgent solution. 

[Kumar0307]

@JDillon, Welcome to the HP Support Community!

What is the exact error message?

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[JDillon]

Thanks Kumar. 

It is not letting me send you a private message as it says I have already sent too many... even though I haven't sent one at all!

The error message says:

' Remove and reinstall the indicated cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated cartridge'

I have followed all of the recommendations you have suggested and that the document suggests (cleaning, removing, reinstalling etc...).

Thanks

Joe

[Kumar0307 · Accepted solution]

@JDillon

Thank you for the information. Not to worry, I will ship a replacement black ink cartridge with express shipping. It will be delivered in 3-4 business days.

Please click here to “Accept as Solution” if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!