Instant Ink Cartridge Error

[backstreetrover]

My black cartridge shows an 'Ink Cartridge Problem' on the printer (as well as in HP smart app). I have followed the steps to reset the printer, as well as to clean the connector to no avail. 

[Kumar0307 · Accepted solution]

@backstreetrover, Welcome to the HP Support Community!

Make sure you have tried the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, as the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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