cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MLHY
New member
3 0 0 0
Message 1 of 2
140
Flag Post

Solved!

Instant Ink Cartridge Error

HP Recommended

I inserted the new color cartridge sent to me a couple of weeks ago today. It printed a page or so then I received an error message: "Ink Cartridge(s) Problem-The following ink cartridge(s) must be replaced". I have tried the tips given by your Virtual Assistant with no success. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,162 18,161 1,266 1,484
Message 2 of 2
Flag Post
HP Recommended

@MLHY, Welcome to the HP Support Community!

 

What model printer are you using?

Which ink cartridge is giving the error, Black or the Color? You may try printing in single-cartridge mode to check the same.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation