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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Instant Ink Cartridge Error

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I have the same problem. Replaced both cartridges and now get the error message to remove and reinstall them! As soon as I try to print after reinstalling I get the same message!

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@HippieMom, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance.

TEJ1602
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Model HP ENVY 7640

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@HippieMom

 

Thanks for replying!

 

I would recommend you follow the steps from the document HP DeskJet, ENVY, OfficeJet Printers - Ink Cartridge Errors.

 

If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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