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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JDillon
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Instant Ink Cartridge Error

HP Recommended
Envy photo 6230
macOS 10.13 High Sierra

 My black cartirdge is showing as having an error. I have tried all fixes I can find online (restarting, cleaning cartridge) to no avail and need an urgent solution. 

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Kumar0307
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@JDillon

 

Thank you for the information. Not to worry, I will ship a replacement black ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

Please click here to “Accept as Solution” if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Kumar0307
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@JDillon, Welcome to the HP Support Community!

 

What is the exact error message?

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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JDillon
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Thanks Kumar. 

 

It is not letting me send you a private message as it says I have already sent too many... even though I haven't sent one at all!

 

The error message says:

 

' Remove and reinstall the indicated cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated cartridge'

 

I have followed all of the recommendations you have suggested and that the document suggests (cleaning, removing, reinstalling etc...).

 

Thanks

 

Joe

 

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
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@JDillon

 

Thank you for the information. Not to worry, I will ship a replacement black ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

Please click here to “Accept as Solution” if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

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