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Daddynev
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Message 1 of 2
124
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HP Recommended

Instant Ink Cartridge Problem

Envy Photo 6230
macOS 10.13 High Sierra

Getting a cartridge error on my instant ink. replaced the tricolour but still getting it so must be the black cartridge. Tried updating the printer directly from the printer it says it is up to date. Have tried cleaning the contacts no difference. Can't seem to order a new black cartridge anywhere. Also got an hp envy error code OXC4EB9024 earlier although that seems to have disappeared. Printer is in an error state so can't do anything with it.

Please help, thanks

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
55
Flag Post
HP Recommended

Instant Ink Cartridge Problem

Hi @Daddynev

 

Welcome to the HP Support Community. 

 

As I understand, there's an issue with the ink cartridges. Appreciate you trying the steps to resolve the issue. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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