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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JoeG04
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Instant Ink Cartridge Replacement

HP Recommended
Envy Photo 7155
Microsoft Windows 10 (64-bit)

I have been paying into this program for over three years and have not received a new color or black cartridge yet.  My black cartridge is getting lighter and lighter so I think it is time to replace it.  However the printer says there is still ink in the cartridge.  How can I get a new cartridge?  This program seems to be a money maker for HP with very little benefit for the consumer.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JoeG04 Perhaps, I should help clarify that the ink is only shipped when the existing ink depletes below the reserve level, and if you haven't been printing a lot and thus, have a good amount of ink in your printer, HP will not ship new (free) cartridges to you, that said, if you are constantly connected to the internet and the ink is below 5% as per yous Instant Ink account page, we should be able to ship new cartridges automatically, if that doesn't work, we can help you, manually! don't you worry!

 

That said, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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