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‎03-19-2020 07:02 AM

HP Recommended
Product: HP Envy 7640

I have had Instant Ink for awhile and for the past few weeks, I have been unable to print because of an error message that states "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK". I have done this multiple times and cleaned the cartridge to no avail. And the account is saying that they won't mail me a new cartridge until the issue is resolved. Okay, so how do I resolve the issue? 

 

It was originally stating this error for both cartridges, but it stopped on the color cartridge after I cleaned it. Not as lucky with the black cartridge.

 

Please help.

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1 person had the same question
2 REPLIES 2

‎03-19-2020 01:04 PM

HP Recommended

Please let me know how you fixed this issue as Hp has offered no help to fix this issue.

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‎03-22-2020 03:48 AM

HP Recommended

Hi @jdw1011 and @RG76

 

Welcome to the HP Support Community. I'd be happy to help you with the Instant Ink issue. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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