Create an account on the HP Community to personalize your profile and ask a question
08-12-2022 01:53 PM - last edited on 08-15-2022 11:50 AM by JessikaV
My colour instant Ink cartridge has started returning the error message 'not communicating correctly with the printer'. I have gone through all the steps on the virtual assistant and the printer still returns the same error message. What else can I do to try and resolve the issue or how do I request a new cartridge? I can't find any want of contacting HP/Instant Ink
08-13-2022 09:47 PM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.