Instant Ink Cartridges Stolen

[dshultz810]

Last week I checked to see the status of my next shipment as I was running out of colored ink. On my account it said that the order was shipped on 7/12/2021, but there was no tracking information. It said that information would be available soon. Today, I went to check again and the tracking information was available and it said it was delivered on Tuesday by DHL. DHL said to check with HP since they show it was delivered. I live in a house converted into apartments. For most deliveries, I ask them to drop it off at my door which is on the 3rd floor around the back. This is because we have a non-secured mailbox area where many packages are stolen. HP doesn't allow me to add extra delivery instructions. Additionally, since the tracking information was given to me nearly a week after it was delivered, I had no way of knowing it was here and going to pick-up the package before it was stolen. I don't have any other reason to check my mail regularly. Additionally, the package is clearly labeled "HP Ink" which I'm guessing makes it a prime target for people wanting to take packages. 

How do I go about getting new ink shipped to me? 

[Dragon-Fur]

@dshultz810 

That's unfortunate since the obvious solution -- if available for your Instant Ink account:

Direct all packages, including those from HP, to be held at your local post office or to have packages and the supplies for your account sent to a safe box / holding area (for example, a local UPS office) instead of directly to your home address.

Rats.

"We" cannot help directly - Our Community is not Instant Ink Support nor are we HP Support.

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Contact Instant Ink Support.  Check at the website and / or within your Instant Ink account for contact information.

OR

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Things that are Instant Ink

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Instant Ink Support Website

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• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

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3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

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Question / Concern Answered, Click "Accept as Solution"

[Betty0610 · Accepted solution]

@dshultz810

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

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