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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Victoria06
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Instant Ink Cartridges never received

HP Recommended
Microsoft Windows 10 (32-bit)

I have had my instant ink subscription for a couple of months now. My printer has been out of color - I purchased a black from a store because the shipment was taking so long - but now im out of color and low on black and white and I have yet to receive any ink since March.  After logging into my account, I can see that they have sent the ink but I haven't received it.

I tried calling but I've been on hold for to long. 

 

Who do I contact and what do I do?

 

I have a monthly subscription and soon won't be able to print as I will run out of ink. 

 

I am amazed that the link for help doesn't work on the instant ink website and if I can't sort it out, I'll have to end my subscription.Can anyone help with this?

 

Thanks for your help!

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TEJ1602
HP Support Agent
HP Support Agent
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@Victoria06Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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