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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
matchap801
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Instant Ink Cartridges not registered

HP Recommended
HP Deskjet 3632
macOS 10.15 Catalina

Hi. We stopped the Instant Ink contract a few months ago as we were planning to get another printer but never did. I am trying to use the printer again.

When I log in, it asks me to re-enroll the printer, it then asks to print a page and type in some information to the web site from the printed page. 

HOWEVER it also says the Ink Cartridges aren't registered so I cannot print the page to type the information into the registration web site page. 

Can someone please help.

Thanks.

Mat 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

@matchap801 here's what you'll need to do, to resolve the issue, ensure your device has an active Internet connection.

Go to HP Instant Ink and click Sign Up Now to be guided through the setup.

 

HP Instant Ink enrollment requirements

Read the following requirements to use the HP Instant Ink service.

  • Eligible HP Instant Ink printerGo to HP Instant Ink, and then scroll down to the FAQ section for a list of eligible HP printers.

  • Active Internet connection to the printer: The printer must be set up on a wired or wireless network and its Web Services feature turned on for HP Instant Ink to know when to send you ink. USB cable-connected printers cannot connect to the service.

  • Email address (Gmail, Yahoo Mail, Hotmail, etc.): Required as part of the enrollment. Do not use your printer’s ePrint email address.

  • Valid credit or debit card: A list of accepted credit and debit cards displays during enrollment.

  • Supported countries: Click the flag icon in the top right corner of the HP Instant Ink website see if the service is available in your country.

For more information and a video, see Enrolling in HP Instant Ink.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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