Instant Ink. Cartuccia rotta

[Fabr77]

La stampante da errore dicendo di rimuovere e reinstallare cartuccia. Fatto, ma il messaggio scompare solo rimuovendo la cartuccia colori. Il problema è chiaramente la cartuccia colori ma è impossibile chiedere la sostituzione.

[VictorS]

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[Fabr77]

My printer tell me to remove and reinstall cartridge.

I have do it but the same message appear again.

The message disappear only when I remove color cartridge so I think color cartridge is broken.

Online automatic assistance tell me they don't give me a new cartridge because I "must" before remove and reinstall cartridge, then I have to do the cartridge cleaner, but this is impossible because I have alwais the same message.

How I can speak with support by phone or by mail to have a new cartridge?

Thank you.

[Jay_G24 · Accepted solution]

Hi @Fabr77,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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