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‎11-03-2022 09:55 AM - last edited on ‎11-03-2022 11:06 AM by Retired

HP Recommended
Product: HP ENVY 5540 All-in-One Printer

My Instant Ink Color cartridge is not printing all the colors, the magenta and the light magenta does not print at all after cleaning cartridges. Instant Ink support shows my color cartridge is full. How do I get a free replacement color cartridge? I have tried contacting HP support but no one responds to the chat.

1 REPLY 1

‎11-10-2022 11:15 PM

HP Recommended

Hi @dibythesea,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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