Instant Ink Enrollment Error ("Already Enrolled") on Previously Owned Printer

[squirrelyfox]

Hi! I'm trying to enroll my printer in Instant Ink, but keep getting the "This printer is already enrolled in HP Instant Ink" message. It is a previously owned printer, and I know for a fact (and have confirmation) that the previous owner removed the printer from their HP Instant Ink account, so it shouldn't be giving this message.

I have also tried resetting the printer itself to factory settings, but when I go in to the app to enroll, I'm still getting the message that I can't.

Am I missing a step to resetting my printer to factory so I can add it to my account?
Thanks!

[Treeko]

Hi @squirrelyfox 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support