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Message 1 of 2
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Instant Ink Faulty Cartridge

Deskjet 3720
macOS 10.14 Mojave

I get my ink cartridges via Instant Ink. I have a faulty ink cartridge and have been through all the recommended steps...taking the cartridge out, cleaning the connections, unplugging the printer. Nothing worked. The final step in the instructions says to replace the faulty cartridge, but the great mystery is...HOW? i have wasted hours of my life trying to find how to get a replacement via Instant Ink! There is nothing on the website (that I can find). The virtual assistant is pretty useless and the other chat function simply doesn't work. 


I'm not going to get anything send automatically because on my account page it says that until the error is fixed nothing will be sent. But the error can't be fixed!


Help someone please! I need to be able to use my printer.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Instant Ink Faulty Cartridge

Hi @Marmac999


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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