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InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Instant Ink Firmware Update
10-22-2020 12:56 PM - edited 10-22-2020 02:34 PM

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Yesterday I downloaded the Instant Ink security breach firmware update. Today I wanted to double check everything was OK, but for some reason now I cannot connect my mobile hotspot and the printer to my computer's wifi at the same time. This has never happened before. I have no idea have to fix this and am concerned that the firmware update did not reach the printer. Not to mention I can't print. What should I do?
Two hours later: I found a USB cord, connected the printer, ran the update again and my status shows up-to-date. I hope it is. Don't want to get to November 15 and get a "you've been cut off" message from Instant Ink. It would be nice to get some kind of "successful update" confirmation from HP.
10-23-2020 11:06 AM

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@PickyPicky, Welcome to the HP Support Community!
You may print a printer status report to check the firmware version installed on the printer
Press and hold the Cancel button for 3 seconds.
A Printer Status Report prints.
The latest version available is 2020B_2022A.
If the printer has the latest firmware installed, not to worry, in this case, the Instant Ink account will not be affected.
Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
10-24-2020 06:50 AM

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Kumar - Thank you for understanding exactly what I needed. My results:
Printer Status Report
7. Firmware Version: LYM1FN2020BR
Close, but not exact.
Please let me know.
10-24-2020 06:57 AM

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Version 2020Bx is the latest version available. Your printer is up to date. You need not worry, your Instant Ink account will not be affected.
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
10-24-2020 07:15 AM

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OK, if you say that Bx and BR are the same version, I believe you. 🙂 I'm the type that always worries about details.
Thanks again.
10-24-2020 07:19 AM

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Here 'x' represents any character. 2020B followed by any character belongs to the same batch of the firmware.
Hope this answers your query.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
10-24-2020 07:29 AM

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👍

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