Instant Ink Free Trial Not Showing

[morlspin]

I Bought a HP ENVY 6032 from Currys on 5th January 2021 and on the box it says a free 5 month trial of instant ink, yet when i log into my account it shows me what i will be charged if i install the new cartridges. No mention of free at all

Can someone help?

[Jay_G24]

Hi @morlspin,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[morlspin]

Hi I have replied with a private message the info and the pictures 

[morlspin]

 

[Jay_G24 · Accepted solution]

I have credited 5 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[morlspin]

perfect, thank you for helping

[Jay_G24]

You're welcome:)

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!