Instant Ink Free Trial Not Working

[ChrisB78]

I have just bought a new HP Printer and enrolled it on my account however the free trial hasn't been applied. I replaced an existing printer as there was a 6month free trial and the lady when spoke to HP Instantink said the free trial would still be applied even though replaced my printer. Can you let me know how this works? Thanks

[Kumar0307]

@ChrisB78, Welcome to the HP Support Community!

Is the offer mentioned on the printer box?

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[WakeyGav]

Hi 

I have exactly the same issue that I bought the printer during lockdown to support home learning and bought this mode due to 3 months free instant ink trial. I enrolled for instant ink the same day I opened the box and enrolled the printer but it has not been applied to my account. I’ve spent lots of time trying to speak to someone but every time end up getting looped back to the agent bot that is not helpful. 

[Kumar0307]

@WakeyGav, Welcome to the HP Support Community!

I have sent you a private message, kindly reply to the same with the required details.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!