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09-14-2022 03:06 PM
I just bought an Officejet Pro 8025e to replace my 6-year old Envy that just died. All over the box, on the pamphlet inside the box, and during the printer setup, it is advertised that I get 6 months of free Instant Ink when HP+ is activated. When I got to the last step of the printer setup it suddenly changed to 2 months.
My attempt to contact HP customer service through chat was unsuccessful, although it apparently opened a case file with essentially the information above. With no further exchanges, I received an email the next morning that said the case was closed, and the entirely unhelpful and irrelevant statement, "Please note that if materials are being sent to you, this notification confirms that these materials have been ordered." Um, what?
The useless customer service reply aside, my Instant Ink overview confirms that I have only 2 months remaining on my free trial. Can it be corrected back to 6 months?
09-17-2022 02:26 PM
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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