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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎12-01-2020 09:21 AM

HP Recommended

I am trying to set up instant Ink however i am getting the following message

 

"Web Services Setup in Progress

The printer is currently setting up Web Services.

To see the current status of this process, click "Refresh".

 

i have pressed refresh and i am getting the following message

 

"Network Problem

A network problem occurred while the printer was trying to connect to the Web Services server.

Click "Troubleshoot" to diagnose the problem, or click "Close" and fix the problem later"

 

The printer is connected to the network and i can print via this.

 

i have tried doing this via the web browser but also via the HP Smart app a

 

Any support is appreciated.

 

Sooty

 

 

 

https://support.hp.com/in-en/document/c05329102#:~:text=On%20your%20control%20panel%2C%20press,Web%2....

1 REPLY 1

‎12-09-2020 12:55 AM

HP Recommended

@Sootylfc1, Welcome to the HP Support Community!

 

I understand you are not able to enroll the printer in the Instant Ink service due to this error.

 

Kindly perform the steps mentioned in this document to resolve this issue - Cannot Connect to Web Services

 

Refer to this document to know how to enroll the printer in Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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