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Instant Ink Incomplete Pin

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Officejet Pro 8035
Microsoft Windows 10 (64-bit)

I just got my new Officejet Pro 8035 and am working on installing it. I have a pin that came with it that does not work because the last four characters are missing. Naturally, HP support is closed, but I understand that given the current state of things. HOWEVER, that still leaves me unable to complete registration. My pin code looks like this: XXXX-XXXX-XXXX- and it should look like this of course: XXXX-XXXX-XXXX-XXXX.


This pin came to me inside the package of course and not one from online, so, has anyone else had this same issue?

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Hi @John92501


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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