Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
3 1 0 0
Message 1 of 2
Flag Post

Instant Ink Issues

HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

I purchased an HP OfficeJet 3830 and I'm having lots of issues with my instank ink subscription.

My printer came with 5 months free but my account is only showing 2 months. Why is the additional 3 months not showing? I do not have any leaflets with additional codes to enter.

Also, I have chosen the 15 page option as that will be sufficient after the 5 free months. However, I am not getting even the first 2 free months. I've printed 64 pages and am being charged for 5 sets of 10 pages. Aren't the free months supposed to be 300 pages? I am unable to print as I don't want to be charged for each print and I'm struggling to find a way to get help.

HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 2
Flag Post
HP Recommended

@mg1974, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation